Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website, including contact forms and newsletter subscriptions
• Request a service or consultation
• Create an account
• Correspond with us by phone, email, or other means
• Provide feedback or respond to surveys

The personal information we collect may include:

• Name, email address, phone number, and mailing address
• Billing and payment information
• Service preferences and requirements
• Information about your home or business network setup
• Any other information you choose to provide to us

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address and geographical location
• Browser type and version
• Operating system
• Referral source
• Length of visit and pages viewed
• Navigation paths and interaction patterns
• Information about the timing, frequency, and pattern of your service use

We collect this information using cookies and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To Provide and Improve Our Services

• To deliver the services you request
• To process payments and fulfill orders
• To provide customer support and respond to inquiries
• To personalize your experience
• To improve our website and services
• To develop new products and services

2.2 For Marketing and Communication

• To send you information about our services, promotions, and updates
• To communicate with you about your account or service needs
• To conduct surveys and collect feedback

2.3 For Business and Administrative Purposes

• To maintain our business records
• To comply with legal obligations
• To enforce our terms and policies
• To protect our rights, property, or safety, and that of our users or others
• To detect and prevent fraudulent or illegal activities

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract fulfillment: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests, such as managing our business, providing and improving our services, and marketing our services, provided that these interests are not overridden by your rights and interests.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: You have given consent to the processing of your personal data for one or more specific purposes.

4. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, customer support, data analysis, email delivery, hosting services, and marketing assistance. These service providers have access to your personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your information.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.5 With Your Consent

We may share your information with other third parties with your consent or at your direction.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. These measures include, but are not limited to:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure network architecture
• Regular backup procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to access: You have the right to request copies of your personal data.
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

8. International Data Transfers

We primarily store and process your information in Sweden and the European Economic Area (EEA). However, some of our service providers may be located in countries outside the EEA. When we transfer your personal data outside the EEA, we ensure that appropriate safeguards are in place to protect your information, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission
• Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe
• Transferring data to organizations that are part of approved certification mechanisms, such as the EU-US Privacy Shield

9. Children's Privacy

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

You have the right to lodge a complaint with a supervisory authority. In Sweden, the supervisory authority is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten).